FAQ

Orders ship from fulfillment partners after processing, then travel by standard carriers. For timing questions, missing packages, or damaged shipments, contact support so the issue can be reviewed quickly.

Gift wrapping is not currently offered, but select sets are gift-ready. A gift note can be added at checkout and printed with the order when supported by the checkout flow.

If an order arrives damaged, incomplete, or otherwise off, contact support with the order details. If you are not completely happy with your products, reach out within 7 days of receipt.

Use the dedicated Wholesale and Corporate Gifting routes for retailer onboarding, bulk gifting, and concierge orders so shoppers are not forced into the general contact path.

Sauces and pantry products are shelf stable before opening unless the packaging states otherwise. After opening, follow the label guidance and refrigerate when required. Packaging remains the source of truth for best-by dates and storage specifics.

The core sauce line is presented with vegan and non-GMO cues. Always check the product page and package label for the most current ingredient information.

Send general support traffic to Contact, then fan customers into FAQ, store-locator, wholesale, or gifting pages as needed.

For press and brand inquiries, use the press contact path listed on the Contact page so customer support can stay focused on shopper needs.

For event samples, contact the team with timing, location, and audience details so the request can be reviewed properly.